EN
Date of issue: February 15, 2025
The User Agreement of the Grinex Cryptocurrency Exchange, hereinafter referred to as the "Platform", defines the relationship between Users and the Platform Operator(s). By registering on the Platform, using the Platform, including without registration, downloading information from the Platform, the User agrees that he/she shall read, understand and agree to the provisions of this Agreement and the Privacy Policy, as well as the provisions of other annexes to this Agreement. In case of disagreement with this Agreement, including its appendices, the Platform Guest must stop using the Platform and leave the Platform. By remaining on the Platform and continuing to use it, the Guest unconditionally accepts the terms of this Agreement. This Agreement shall have the force of an Offer and shall be the legal basis for any disputes and arbitration. By using the Platform, including any information published on https://grinex.io, the User agrees that he/she is aware of the risks associated with the use of cryptocurrencies and their derivatives and accepts responsibility for the use of the Platform, cryptocurrency transactions and other actions performed with cryptocurrency and his/her own Account on the Platform. The Platform is in no way responsible for the risks and undesirable consequences for the User arising from their activities on the Platform. By continuing to use the Platform, the User warrants that he/she is acting by lawful means for lawful purposes and is himself/herself responsible for compliance with the national legislation applicable to him/her. The User acknowledges that any use of the Platform constitutes their agreement to the provisions of this Agreement. This provision also applies to the use of the Platform without registration. The User agrees to assess the risks associated with cryptocurrency transactions and exchange instruments. The Platform's approach to the processing, receipt, storage and distribution of Personal Data is described in the Privacy Policy.
Account – a virtual account of the User opened by the Platform for the User and containing his/her Accounting data, history of operations and transactions, information on the composition of virtual Accounts in cryptocurrency and fiat equivalent.
Virtual Asset (Asset) – fiat currency or cryptocurrency represented on the Platform and held in the User's account.
Verification/KYC (Know your customer) – a procedure of identification of the User, which allows to definitely establish his/her identity. Verification may require the User to provide Biometric Data, copies and originals of identity documents, contact details, confirmation of place of permanent residence, origin of funds and other information to ensure compliance with the law.
Guest – a person who is not registered on the Platform and uses it for information or entertainment purposes.
User's Personal Account – a web page on the Platform containing information about the Account Data, history of operations, transactions and orders, information about the composition of the User's virtual Accounts. The Platform provides access to the Personal Account after the User's Registration.
Cryptocurrency Exchange (Exchange) – a service of the digital platform that allows Users to perform exchange transactions with cryptocurrencies and fiat currencies.
Maker – the initiator of a transaction, order on the Platform.
Platform Operator – an organization that ensures the functioning of the Platform, including technical, legal and other support of the Platform and Users, authorized to represent the Platform in any disputes, accept claims, make changes to the functioning and content of the website, documentation regulating activities and other internal documentation.
Order – a User's request to buy or sell cryptocurrency or fiat currency in a fixed quantity at a fixed price in spot trading (Exchange).
Personal Data – any information relating directly or indirectly to a specific or identifiable person. Personal data does not include anonymous and/or aggregated data that does not allow identifying a specific Platform User. All collection and processing of information is carried out in compliance with the applicable law.
Platform/Grinex – ecosystem consisting of an digital platform located on the Internet at https://grinex.io, databases, software, additional sites, mobile and web applications, domain names, including any sub-domains, digital content and intellectual property. Privacy Policy is an integral annex to this User Agreement and defines the rules of collection, storage, distribution and protection of Personal Data received by the Platform from Users.
User – a person registered on the Platform.
Transaction – a cryptocurrency deposit/withdrawal operation.
User Accounts – a virtual representation of the user's assets structured by available assets.
Taker – a participant in a deal and/or order who accepts the terms and conditions of the Maker.
Services – actual services of the Platform: Exchange, deposit and withdrawal of fiat currencies and cryptocurrencies, information services, as well as other services provided by the Platform.
Accounting Data – unique identification data of the User, including e-mail address, password, authentication codes, UID (unique user identification number), access tokens and other data and devices provided by the Platform to the User to provide access to the Platform.
1.1 This Agreement is an e-contract between the User and the Platform Operator and has the force of an Offer. The Operator grants the User a non-exclusive license to access the Platform, and provides the Services solely for the User's lawful and personal use of the operations permitted by the terms of this Agreement.
1.2 All previous written and verbal agreements between the User and the Platform Operator regarding the use of the Platform are cancelled and replaced by this Agreement in the latest version published on the Internet at https://grinex.io.
1.3 The Privacy Policy, Rules and fees, Cookie Policy are integral appendices to this Agreement.
1.4 The Platform Operator has the right to unilaterally change the terms of this Agreement, including its annexes, with 15 days' notice to the Users before the changes come into force. The User undertakes to monitor changes in this Agreement. Continued use of the Platform means that the User agrees to the terms of this Agreement.
1.5 By using the Platform and Services, the User guarantees that he/she is not the object of international sanctions, a politically exposed person or a family member of a politically exposed person. The Platform Operator has the right to restrict access to the Platform to residents of certain jurisdictions on the basis of internal Rules and Regulations, legislative norms and international law.
1.6. The Platform Operator does not currently provide the Services without exception in the following jurisdictions: Afghanistan, Anguilla, Bermuda, British Indian Ocean Territory, Cameroon, Falkland Islands, Kenya, Montserrat, Mozambique, Nigeria, Pitcairn, St Helena, Ascension, Tristan da Cunha, South Africa, South Georgia and South Sandwich Islands, Tanzania, Turks and Caicos Islands, Central African Republic, Cuba, Democratic People's Republic of Korea, Democratic Republic of the Congo, Democratic Republic of the Congo, Eritrea, Ethiopia, Iran, Libya, Namibia, Pakistan, Somalia, South Sudan, Sudan, Sudan, Syria, Uganda, Viet Nam, Yemen, Zimbabwe.
1.7. In accordance with international law, the Platform Operator may restrict or prohibit the use of all or part of the Services, or allow the use of the Services only after due diligence procedures, for Users associated with the following countries or high-risk areas: Albania, Barbados, Bahamas, Botswana, Burkina Faso, Cayman Islands, Cambodia, Cambodia, Cayman Islands, Ghana, Ghana, Hong Kong, Haiti, Iraq, Jamaica, Japan, Jordan, Mali, Malta, Mauritius, Mongolia, Morocco, Myanmar, Nicaragua, Panama, Philippines, Senegal, Taiwan, Turkey, Trinidad and Tobago, Vanuatu, Venezuela. 3.8. We do not provide our services to residents of the following countries: European Union countries, USA.
2.1 All Platform objects, including domains, subdomains, mobile and web applications, documentation, trademarks, software, graphical objects, interfaces, intellectual property objects, are managed by the Platform Operator under licence and protected by trademark, patent and other proprietary rights.
2.2 The User understands and agrees that he/she is prohibited to copy, replicate, use as part of his/her trademark or collage, or otherwise use any objects of the Platform in his/her own interests without prior written permission of the Platform Operator.
2.3. The User undertakes to use the Platform exclusively within the framework of this User Agreement and within the activities permitted by applicable law; not to mislead any third parties regarding the nature of their relationship with the Platform and the Platform Operator.
2.4 The User acknowledges and agrees that depending on the citizenship, tax residency and place of residence of the User, the Platform Operator may limit the list of Services available to the User. The User is responsible for compliance with the legislation in force in the territory of his/her residence or in the territory from which the User accesses the Platform and uses the Services.
2.5. The User understands and agrees that it is prohibited to use any hardware and software tools on the Platform to bypass the navigation structure of the Platform, to attempt to gain access to the Platform by hacking, to investigate vulnerabilities of the Platform (to conduct pen tests), to disseminate information about the means of authentication of the Platform, to collect information about other Users of the Platform, to carry out operations aimed at creating a significant load on the network infrastructure of the Platform or related systems and networks (DDOS).
2.6 The Platform Operator has the right to engage third parties to fulfill the terms and conditions of this Agreement, including for processing/storage of Users' Personal Data and ensuring compliance with the law.
2.7. The User acknowledges that the Platform Operator is not responsible for the availability, cost and quality of third parties providing services, including payment systems, blockchain and cryptocurrency issuers.
2.8 The User acknowledges that he/she assumes all risks associated with the use of access to the Platform via API and acknowledges that the Platform Operator is not responsible for the actions of persons and organizations accessing the Platform via API.
3.1 All Platform Services, except for some categories of information services, require registration on the Platform.
3.2 By registering on the Platform, the User confirms that he/she is legally capable, has reached the age of 18, is not a person specified in clauses 1.5 and 1.6 of this Agreement, is aware of the risks associated with the use of cryptocurrencies, both those described in the Risk Disclosure Notice and others, and undertakes not to use the Platform Services for unlawful purposes.
3.3 The Platform assigns each registered User a unique identification number (UID), in respect of which it stores all data related to the User and his/her history on the Platform. Upon registration, the Platform assigns to each User unique wallet numbers for withdrawal and replenishment of cryptocurrency.
3.4 The User undertakes to use the Platform Services personally, without transferring their Account to third parties. The User acknowledges and agrees that in case of detection of the fact of use of the User's Account by third parties, the Platform has the right to freeze the User's Account in order to avoid offenses and violations of this Agreement.
The User undertakes to:
3.5 To register on the Platform, the User must provide an e-mail address, telephone number and create a strong password. After the Registration is completed, the User has access to: authorisation on the Platform, viewing of the Personal Account, viewing of the trading interface.
3.6 To pass Verification on the Platform, the User needs to confirm his/her e-mail address and phone number, as well as confirm his/her identity.
3.7 In order to confirm the identity during verification, the Platform requests from the User the data necessary for identification and verification of the admissibility of the Services provided by the Platform. By accepting this Agreement, the User acknowledges that the Platform and/or the Platform Operator has the right to request and process data, which include copies of identity documents issued by national authorities, biometric data, proof of residence and tax residency in accordance with the rules of the Platform Operator and the norms of national legislation and international law.
3.8 In order to provide the User with access to certain Platform Services, the Platform Operator may request additional information from the User, including bank details, confirmation of origin of funds and other documents at the discretion of the Platform Operator. If the Platform Operator has doubts that the User is carrying out activities on his/her own behalf and has not transferred access to his/her Account to third parties, in order to prevent illegal actions, the Platform Operator has the right to block this Account. To unblock the Account, re-verification is required.
3.9 Only after Verification on the Platform the User gets access to full functionality (spot trading, execution of transactions, deposit and withdrawal of assets).
3.10. The Platform Operator has the right to restrict the withdrawal of Virtual Assets from the Platform for a period of 2 to 48 hours from the moment of the User's first deposit in order to prevent illegal actions against the User. During this period, the Platform Operator is entitled, but not obliged, to request from the User the economic justification of transactions and/or inform the User of the risks associated with the use of Virtual Assets.
3.11. In case of changes in the User's Personal Data, the User must independently notify the Platform Operator of such changes via the Platform's technical support interface. Change of the User's Personal Data requires repeated Verification.
The Platform Operator grants the User a limited, non-exclusive and non-transferable licence to access the Platform Services. The Licence granted to the User is not subject to sublicensing. The Platform Operator has the right to revoke the License at any time.
The terms of the Licence permit the use of the Platform only for personal purposes, for the User's personal and own interests, via the mobile or web access interface provided by the Platform Operator. The terms of the License do not allow the User to use the Platform for commercial purposes, to perform actions on behalf of third parties.
The Platform Operator grants this License to the User only on the conditions of the User's compliance with this Agreement.
In accordance with this Licence, all feedback on the Platform operation belongs exclusively to the Platform Operator, thus, the User acknowledges and accepts that any changes to the Platform based on User feedback are the property of the Platform Operator. The User understands and agrees that the Platform Operator prohibits the use of information obtained during the use of the Platform for any commercial purposes, including placing quotes and reports on third-party resources, without the written consent of the Platform Operator.
4.2.1 All Platform Services are provided ‘as is’. The Platform Operator does not guarantee that the Services will be uninterrupted or error-free.
4.2.2 Except as provided by the legislation and international law, the Platform Operator shall not be liable to the User for any losses, lost profits, material and reputational damage, as well as indirect losses resulting from the use of the Platform.
4.2.3 The Platform Operator is not responsible for failure to notify the User of situations that may lead to losses, lost profits, material and reputational damage, as well as indirect losses that may arise as a result of using the Platform.
4.2.4 The Platform Operator is not a party to the Transactions between Agents and Counterparties of virtual assets on the Platform, and therefore is not liable to Users for breach of the terms of the Transactions and provisions of this Agreement by other Users.
4.2.5 The Platform Operator undertakes not to transfer the User's Personal Data to third parties without the User's consent, except as provided for by applicable laws and international law.
The Platform provides custodial services to a limited extent. The User acknowledges that the purpose of these Services is solely to enable spot trading virtual assets, and agrees not to use the Platform for long-term storage of virtual assets. The User understands and agrees that the Platform does not have access to the User's account on the Platform, nor is it able to initiate any transactions with the User's virtual assets. The User understands and agrees that the User is solely responsible for all transactions with virtual assets on the Platform.
The Platform provides Services to provide Users with access to the services of cryptocurrency transaction operators and payment systems, however, these Services are third-party services and are provided ‘as is’. The Platform is not responsible for the quality of such third party services, nor for third party commissions. The User understands and acknowledges the irreversibility of transactions on the blockchain and the Platform's inability to cancel a transaction made by the User in any way.
The User understands and agrees that the Platform may temporarily or permanently restrict the withdrawal of cryptocurrencies by the User and the use of payment systems in case of detection of relevant security risks for the User or the Platform. The User understands and agrees that withdrawal of cryptocurrencies to wallets related to illegal activities will result in the Platform blocking the User's Account and the Platform Operator contacting law enforcement authorities.
The User understands and agrees that the Platform may restrict the use of payment system services for Users from certain jurisdictions in accordance with the internal rules of the relevant payment systems.
Access to the spot trading interface is granted by the Platform Operator to the User after passing the verification procedure.
The User acknowledges and confirms that he/she shall comply with the Exchange Terms of Use.
The User may apply to the Platform Operator with a request to be added to the list of ambassadors of the Referral Program. The terms of such co-operation are fixed by a separate agreement between the Platform Operator and the User.
The terms and conditions of the Referral Program within the framework of the User's participation in it as an Ambassador may include the provision of referral links, promo codes, test access to new Services, packages of marketing materials and other information support by the Platform to the User. In turn, the User as an Ambassador undertakes to attract new users to the Platform, and the Platform undertakes to pay remuneration to such User in accordance with the terms of the agreement between the Platform Operator and the Ambassador.
5.1 Users of the Platform accept and undertake to observe and fulfill the following terms and conditions:
5.1.1 All User's actions related to the use of the Platform shall comply with the provisions of this Agreement and applicable statutory and international law requirements.
5.1.2 The use of the Platform by the User must not contradict the current legislation and international law, as well as affect the legitimate interests of other persons, including any actions that may adversely affect other Users, make it difficult or impossible for them to use the Platform.
5.1.3. Users are prohibited to impersonate another person, use another person's Account, bypass the User identification system, hide their identity and misrepresent information about the sender of transactions or messages.
5.2 The Platform allows the verified User to make Transactions with virtual assets. The User guarantees that he/she performs all transactions on the Platform only with virtual assets belonging to him/her personally.
5.3 The User is fully responsible for the safety of the Account Data used on the Platform from unauthorized access by the User, including the interception of such data using malware on the User's equipment and in public and private communication networks, visual and video interception, interception through social engineering. The User undertakes to use a unique password to log in to the Account. The User undertakes to store the password in such a way as to prevent third parties from accessing the Platform from the User Account.
5.4 The User is responsible for the accuracy of the information and documents provided by the User to the Platform Operator, both during Registration and Verification and when contacting the Platform Technical Support.
6.1 The User understands and agrees that transactions that violate legislation and international law, including money laundering, as well as transactions that the Platform Operator considers suspicious, may be blocked by the Platform Operator.
6.2 The User understands and agrees that the Risk Notification is sufficient to inform the User of potential risks and possible damage to the User from the use of cryptocurrencies and the User's activities on the Platform.
The Platform Operator announces all changes to the Platform by posting notices on the Internet at https://grinex.io. The User understands and agrees that he/she must independently monitor all notifications posted in the above manner.
8.1 The User understands and agrees that the Platform Operator may unilaterally change the terms of commissions without prior notice to the User. In this case, the Platform Operator shall notify the User through the Platform interface about the current commission at the time of the transaction.
8.2 Different Platform Services are charged separately and independently of each other.
8.3 The Platform Operator may, but is not obliged to, encourage and motivate Users by assigning special reduced commissions for increased volumes of spot trading on the Exchange.
8.4. Information about current commissions and terms of their calculation is available in the Rules and fees section.
8.5 The Platform Operator is not responsible for third party commissions, for blockchain services and payment systems, as well as for notifying Users about such commissions.
9.1 The User understands and agrees that the Platform Operator may suspend the provision of Services for technical reasons both within the scheduled maintenance schedule of the Platform, which must be notified to the Users, and outside the scheduled schedule. The Platform Operator shall be guided by the safety of Users and the Platform when making decisions on the termination of the provision of Services.
9.2 The User understands and agrees that the Platform Operator may suspend the provision of Services, including blocking or canceling the Transactions and/or Orders of the User, delete the information posted by the User on the Platform, or block the User's Account for any period of time without explanation, if the Platform Operator identifies violations of the provisions of this Agreement by the User. The Platform Operator is not obliged to notify the User about the suspension of the Services.
9.3. The User understands and agrees that the Platform Operator has the right to notify law enforcement and supervisory authorities about offenses committed by the User, as well as to publish information about offenses committed by the User and measures taken against him/her.
9.4 The User understands and agrees that in case the Platform Operator receives a duly executed request from law enforcement authorities regarding a particular User or transaction, the Platform Operator has the right to suspend the provision of Services and suspend the User's access to his Account for an indefinite period of time.
9.5. The User understands and agrees that in case the Platform Operator detects abnormal activity of the User, the Platform Operator has the right to suspend the provision of Services and request from the User explanations, additional information about the nature of economic activity, including, but not limited to, confirmation of the origin of funds, algorithms of trading bots and other information required by the legislation, international law, international treaties or agreements between the Platform Operator and third parties.
9.6 The User understands and agrees that in case the Platform Operator detects illegal or suspicious actions on the part of the User, the Platform Operator has the right to unilaterally stop providing Services to the User and freeze the User's Accounts for the period necessary for internal or external investigation.
9.7. The User understands and agrees that in case the Platform Operator detects the User's activities aimed at market manipulation, including manipulative demand pumping, fictitious Deals, fictitious Orders, active trading, but not limited to the above actions, the Platform Operator has the right to suspend the provision of Services to the User and take measures to recover from the User the damage caused to the Platform and other Users, as well as to notify the law enforcement authorities about a possible case of fraud with the User's consent.
9.8. The User understands and agrees that in case the Platform Operator discovers the User's actions causing harm to the Platform, the Platform Operator or other Users of the Platform, the Platform Operator has the right to unilaterally terminate the provision of Services to the User and recover the damage caused to the Platform and other Users legally. In this case, access to withdrawal of virtual currencies from the User's Account will be frozen for the period necessary to calculate and recover damages. In case of insufficient funds in the User's Account to cover the amount of damage, the Platform Operator has the right to file a claim to the User, and in case of failure to settle the dispute in a pre-trial procedure - to apply to the court to recover damages.
9.9. The User understands and agrees that if the Platform Operator discovers other violations of the provisions of this Agreement, the Platform Operator shall have the right to suspend further provision of the Services (in full or in part) to the User for the period it deems necessary. In this case, the User will be able to use the Service only with the withdrawal of virtual currencies from the Platform using blockchain tools.
9.10. The User has the right to contact the Platform Technical Support to suspend or delete his/her own Account. In this case, the User will be given a period of 1 month to withdraw virtual currencies from the Platform by any method convenient for him and available on the Platform, after which the User's Account will be frozen for 3 years, and after 3 years - deleted permanently. During the period of 3 years preceding the deletion of the Account of the User who requested the deletion of the Account, the User has the right to restore access to his Account in a simplified procedure.
9.11. The User understands and agrees that the Platform Operator shall not be liable to the User or any third party for termination of the User's access to the Platform Services as a result of the User's violation of the terms of this Agreement.
No information posted on the Platform by the Platform Operator or Platform Users shall be considered by the User as a financial recommendation or guarantee of benefit.
The Platform's policy regarding the storage, dissemination and processing of personal data is formulated in the Privacy Policy.
12.1 The User has the right to send questions/claims to the Technical Support Service, as well as to resolve the dispute in any way established by the legislation and international law.
Technical Support Contacts:
12.2 The Platform Operator and the User guarantee that in case of disputes they will make every effort for pre-trial settlement. In case a pre-trial agreement between the Platform Operator and the User is not reached, the Platform Operator and the User agree to file a lawsuit in accordance with the applicable legislation and international law.